Refund policy

Returns & Refunds

We want you to be happy with your purchase. Please review the following return and refund policy before placing your order.

Custom and Personalized Products

Because our products are made specifically according to your personalization and design requests, custom and personalized items are non-returnable and non-refundable due to a change of mind, incorrect personalization provided by the customer, or any other reason unrelated to a product defect or an error on our part.

Please carefully review all personalization details, including names, dates, text, and images, before submitting your order. If we provide a preview for approval, please review it carefully before confirming production.

Damages, Defects, or Incorrect Items

Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or does not match the personalization you provided or the approved preview, please contact us within 7 days of delivery at [framefun.2025@gmail.com]

Please include your order number and clear photos of the item and packaging so we can evaluate the issue and determine the best solution.

If the issue is confirmed to be caused by a defect, damage during shipping, or an error on our part, we may offer a replacement or refund at our discretion.

Non-Returnable Items

The following items cannot be returned or refunded:

* Custom or personalized products
* Items made according to special customer requests
* Sale items
* Gift cards

Exchanges

We do not accept exchanges for custom or personalized products because each item is made specifically for the customer.

If your item is defective, damaged during shipping, or incorrectly produced by us, please contact us so we can work with you on an appropriate solution.

European Union 14-Day Cooling-Off Period

If applicable under European Union consumer protection laws, customers may have a 14-day right to cancel certain purchases. However, this right may not apply to goods that are made to the customer's specifications or clearly personalized.

Refunds

If a refund is approved, we will notify you once the return or issue has been reviewed. Approved refunds will be issued to the original payment method.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

If you have any questions about our return and refund policy, please contact us at [framefun.2025@gmail.com]